Hi there! If you've forgotten the password associated with your Microsoft account, you can access it by visiting www.live.com and navigating to "Cannot Access Your Account." Input your account name and authentication code prompted upon login, click "Next," select the email or phone number associated with the new password you'd like to set, and input the newly generated code. Click "Submit," then input your new password as instructed, and finally click "Save." However, if you're struggling with a lock screen password, here's how you can perform the process:
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Turn off your device completely.
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Press and hold the volume down key and the camera button simultaneously for at least 6 seconds until your device vibrates.
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Release both keys when the vibration starts, but continue pressing them in sequence. This will power on your device, but avoid holding the camera button during this stage to prevent accidental deletion of any sensitive data.
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Once your device restarts, try the following steps:
a) Close your device. b) Long press the volume up key and the home button (or press the Power/Wake button). c) The display will automatically show a prompt indicating that your device is restarting. Wait for it to complete. d) When the device restarts, take note of the date and time displayed at the top right corner.
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On the phone's home screen, tap on "Settings."
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Scroll down to find and tap on "Accounts & Accounts Recovery."
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Alternatively, you can navigate to Settings > Reset & Security > Reset Phone > Erase Data and Reset Settings.
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Follow the prompts provided to erase all personal data from your device.
Please keep in mind that these actions permanently delete all user data, so proceed with caution. To protect your sensitive information, consider creating a backup of important files before proceeding. If you've lost the ability to use your phone's settings or contacts, you may need to seek assistance from an authorized service provider to regain access.